People are more flexible than ever about where and when they travel. To help them take advantage of these new possibilities, we’re introducing our biggest change in a decade – including a completely new way to search, a better way to stay longer and an unmatched level of protection.
Introducing an all-new design, built around Airbnb Categories, to help our guests easily explore the world of Airbnb – and discover places they wouldn’t have known to search for.
Our Hosts offer millions of unique homes around the world. Airbnb Categories organises them into curated collections, with over 50 categories of homes chosen for their style, location or nearby activities. They include:
Guests can now easily discover over 20,000 homes chosen for their iconic architecture and interiors, including masterpieces by architects like Frank Lloyd Wright and Le Corbusier.
Airbnb Hosts offer the largest collection of unique homes in the world – from treehouses to tiny homes – in over 100,000 towns across 220 countries.
We evaluate listings on Airbnb by using machine learning to analyse titles, written descriptions, guest reviews, photo captions and other data.
Members of Airbnb’s curation team review listings and hand-picked featured photos. Then each category goes through a final review for consistency and photo quality.
More people are taking longer trips than ever before. To give them even more options when planning, we’ve created Split Stays, an innovative new feature that splits a trip between two different homes – now guests can find an average of 40% more listings when searching for those longer stays.
When guests search for a longer stay in a single destination, we’ll offer the option of splitting their trip between two different homes in the area.
Split Stays are also offered in 14 different categories, including Camping, National Parks, Surfing and more, so guests can enjoy similar homes or activities in two places. For example, a guest browsing the National Parks Category might find a Split Stay suggesting a home near Zion and another by the Grand Canyon.
We intelligently pair two homes, matched by location, property type and amenities.
Split Stays are connected on the map by an animation that clearly shows the distance between the homes and the sequence of the stays.
Once a guest selects a Split Stay, they are guided through an easy-to-use flow to book each home – one at a time.
AirCover is the most comprehensive free protection in travel, giving our guests the confidence of knowing that if something goes wrong, we have their backs.
In the unlikely event a Host needs to cancel a booking within 30 days of check-in, we’ll find guests a similar or better home, or we’ll refund them.
If a guest can’t check into their home and the Host cannot resolve the issue, we’ll find them a similar or better home for the length of their original stay, or we’ll refund them.
If at any time during a guest’s stay they find their listing isn't as advertised – for example, the fridge stops working and the Host can’t easily fix it, or it has fewer bedrooms than listed – guests will have three days to report it and we’ll find them a similar or better home or we’ll refund them.
If a guest ever feels unsafe, they’ll get priority access to specially trained safety agents, day or night.
AirCover benefits compared to comprehensive protections offered for free by our most direct competitors.
AirCover has been designed directly into the Airbnb app and website, making it easy for guests to contact an agent at any time and resolve issues quickly. To deliver AirCover, we created a team of specially trained agents for last-minute rebooking assistance and expanded our 24-hour Safety Line to be available in more languages than ever.