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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How does messaging work for a reservation booked on behalf of someone else?

    For reservations booked on behalf of others, both the booker and the primary guest will join the message thread with the host. This allows both the booker and the guest to ask questions, coordinate check-in details, or anything else.

    Previous message history

    Bookers won't be able to see any previous message history between the host and guest.

    After the trip ends

    For privacy reasons, bookers will be removed from the message thread 28 days after the reservation ends.