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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    I’m a host in India. What should I expect from the host verification process with IDfy?

    We’re always looking for ways to help our community host and travel with more confidence. As part of this, we’ve partnered with IDfy, a leading verification provider, to support an updated verification process that’s currently rolling out to hosts in our Airbnb India community.

    Completing the host verification process

    We’re starting by asking small groups of hosts to complete this process. If you haven’t received an email with instructions from Airbnb yet, it’s coming soon.

    Once you’ve received an invite from Airbnb, you’ll start the verification process by providing some basic information, including your name, proof of current address, details of your past addresses, and a copy of your PAN (Permanent Account Number) card or passport. The information you submit must match your Airbnb profile, and you’ll still need to complete the new verification process even if you already have the Verified ID badge.

    If you’re a host in India and you have any questions about this process, reach out to the IDfy team at (+91) 022 4351 8012, Mon - Fri 10:00 - 19:00 IST or support@idfy.com.

    After you submit your information

    Within 2 weeks, you'll receive an email letting you know the status of your verification. If anything is missing or incomplete, IDfy will reach out to you by phone or email. If it's been over 2 weeks since you submitted your information, please contact us at community-in@airbnb.com.

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