What happens to my payout if my guest cancels?
If a guest cancels (either before or during a trip), they’re automatically refunded according to your cancellation policy, unless the cancellation qualifies for an additional refund under the Guest Refund Policy or because of a documented extenuating circumstance.
If the guest is owed a refund, the amount is deducted from your payout. To find your updated payout amount, go to your transaction history.
If you’d like to offer a guest more money back, learn how to give an additional refund.