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Cancelling a trip due to extenuating circumstances

Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.

Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:

  1. Read our Extenuating Circumstances Policy to check if you’re covered
  2. Make sure you have any required documentation available
  3. Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance
  4. Contact us to file a claim and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case

Important: Claims must be submitted within 14 days of cancellation.

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