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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Are there exceptions to the host cancellation penalties?

    Cancellations disrupt guests' plans and impact confidence in the Airbnb community. We enforce host cancellation penalties help to prevent cancellations from occurring and further promote transparency in our marketplace.

    Unless a reservation was cancelled due to an extenuating circumstance, host cancellation penalties can't be removed.