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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    What does it mean if a host pre-approves me?

    A pre-approval is a way for a host to let you know if their listing is available for the dates you’ve enquired about. Once you're pre-approved, you can automatically book your reservation for those dates without waiting for another response from your host.

    Keep in mind that when a host sends you a pre-approval, your booking isn’t confirmed until you’ve clicked Book It in your message thread and added your payment information. Hosts can send pre-approvals to multiple potential guests, so if you’ve found the perfect space, make sure to complete the booking process as soon as possible.

    You have 24 hours to accept a pre-approval before it expires. If more than 24 hours have passed, you can still accept the pre-approval, but your host will need to approve your request before your booking is confirmed.

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