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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    How can I help my guest find a new place if I have to cancel?

    If your plans change and you have to cancel a guest's reservation, your guest will be notified immediately via email and sent rebooking options similar to your listing.

    You won't receive a payout for the cancelled reservation, and your guest will be given the opportunity to request a full refund or get help booking a new place.

    Because cancellations disrupt guests' plans and impact confidence in the Airbnb community, we apply additional penalties to host cancellations regardless of which option your guest chooses.