Request a refund
If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Centre.
We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Centre. However, if you and your Host aren’t able to come to an agreement within 72 hours, you'll have the option to ask Airbnb for help finding a solution.
Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.
If you’re experiencing an issue during your stay, we’ll help you ask your Host to fix it, request a refund, or request to cancel for a full refund. It’s important to submit the request within 24 hours of noticing the travel issue. Your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Airbnb to step in to help.