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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    Can I check the status of my request to change a reservation?

    To get an update on the status of a change request, go to your trips and click on the trip.

    You can also contact your host directly. They're responsible for approving or denying the request. You can find the host’s email and phone number in the message thread for your trip, where you can also send the host a message.