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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do I request a refund from my host for a problem I encountered at their place?

    If you encountered a problem (ex: the wifi didn't work) at a placed you stayed, you can request a partial refund from your host through our Resolution Centre.

    If you and your host aren’t able to come to an agreement within 72 hours, you'll see the option to ask Airbnb for help mediating.

    Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.