Can I change or cancel a guest’s reservation during the trip?
If you need to alter or cancel a reservation, it's important to let your guests know, as well as follow these steps.
Changing a reservation
To send your guest a request to change the reservation:
- Go to Reservations and click the reservation you want to change
- Click Change or cancel and click Change Reservation
- Make your changes—dates, number of guests, and price—and click Continue
- Review changes, then click Send request
Once the guest agrees to the change, any cost difference will be automatically applied to their reservation.
Canceling a reservation
We don’t allow hosts to cancel a reservation mid-trip without contacting us. If something comes up and you need to cancel the remainder of a reservation, make sure you message your guest to let them know what’s going on, then contact us for help.