Can I change or cancel a guest’s reservation during the trip?
We don’t allow hosts to cancel a reservation mid-trip without contacting us. If something comes up and you need to cancel the remainder of a reservation, make sure you message your guest to let them know what’s going on, then contact us for help.
To send your guest a request to change the reservation:
- Go to your Reservations
- Click the three dots menu for the reservation you want to change
- Click Change or cancel
- You'll be taken to a new page
- Select Change Reservation and make the change (you can change the dates, number of guests, and price from this page)
- Click Continue
- Confirm the change is correct, then click Send request
Once the guest agrees to the change, any cost difference will be automatically applied to their reservation.