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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do ratings and reviews work for co-hosts?

    When guests leave a review after their trip, it will show up on the listing page as well as the profile page for the listing admin. The star ratings will also affect the Superhost status of the listing admin.

    If a co-host is listed as the primary host of a reservation, that’s who guests will communicate with and whose profile picture will be shown during the review process. However, any guest reviews and ratings will be left for the listing admin.

    To learn more, read about the differences between listing admins, primary hosts, and co-hosts.

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