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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    How does booking work for experiences?

    Once your experience is published on Airbnb, guests can instantly book any dates you’ve made available. They’ll make their booking through your experience page. Guests have to review any requirements you’ve added to your experience before they book.

    When a guest books, you get an email notification with the guest’s profile and contact information. You can also view this information in your Airbnb app.

    Guests are sent a confirmation with details about where to meet and when, and what to bring. This information is taken from the information you wrote for your experience page.

    If you require the primary booker to verify their ID before attending your experience, they’ll have 3 days to do so or their entire reservation will be automatically cancelled.

    We recommend sending your guests a message to introduce yourself and get to know them before the experience and to answer any questions they may have.

    Ready to host an experience?
    Take the next step towards sharing your favourite activity with guests.
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