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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do I contact my host?

    After your trip or experience is confirmed

    If you have an accepted reservation or confirmed experience, you can reach the host by going to Trips on, finding the reservation, and contacting the host from there.

    You can also find the host’s email and phone number in the message thread for your trip, where you can also send the host a message.

    After your trip or experience

    After a trip, you can send a message to your host in your Inbox if you have anything you need to follow up with them about.

    If you have any issues that you need to resolve, you can work through payment issues in the Resolution Centre on the site.

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