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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    What happens if a host cancels my experience or event?

    While extremely rare, if a host needs to cancel an experience or event, you'll be notified as soon as the cancellation is reported. You’ll be refunded in full.

    We take host cancellations very seriously. If your host cancels, they may receive a fine or their experience could be suspended, outside of accepted exceptions and pending a review of their account.