Skip to content
    Navigate forward to access suggested results
    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    What is Experience Protection Insurance?

    Experience Protection Insurance is primary liability insurance coverage for Experience hosts’ liability to a third party in the event a guest or other third party suffers bodily injury or property damage during an experience. The coverage is for up to $1 million USD per experience, and coverage eligibility depends on the type of experience. Guests are subject to a separate $1 million USD aggregate cap during the policy term, and certain conditions, limitations, and exclusions may apply. Learn more about the programme

    Here are some examples of what the Experience Protection Insurance programme should cover:

    • A guest breaks their wrist after falling off a bike during a city tour and makes a claim against the experience host for the injury.
    • A guest in a cooking class accidentally starts a grease fire, which sets off the fire sprinkler system. The fire and water damage part of the restaurant that the experience host used to host the class. The landlord of the restaurant brings a claim for damage against the experience host.

    Our Experience Protection Insurance programme does not apply to all liability or cover all types of experiences.

    Here are some examples of what’s not covered by Experience Protection Insurance:

    • Car accidents
    • Property damage from things like mould or pollution
    • Something that was done intentionally

    For more information, download the comprehensive programme summary.

    If you need to file a claim, please contact us and we’ll connect you with our claims administrator.

    Did you get the help you needed?
    Ready to host an experience?
    Take the next step towards sharing your favourite activity with guests.
    Find out more