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    COVID-19 update
    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be cancelled before check-in without penalties or impact on your Superhost status.

    How do I refund my guest?

    To refund a guest before their check-in date, go to Your reservations on, select a reservation, and click Issue refund.

    To refund a guest after their check-in date:

    1. Go to the Resolution Centre on
    2. Choose the reservation you want to refund
    3. Under Select a Reason, choose Offer Partial Reimbursement
    4. Enter the desired amount, currency, and a message to your guest

    Note: After you send the details, your guest will be notified and can choose to accept or decline the offer. If the offer has been accepted, we’ll process your transaction within 48 hours. You’ll be notified once the transaction is complete. Once you submit the refund amount, the transaction is considered final. To ask your guest for any money back, you will need to submit a new request using the Resolution Centre.

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