How do I cancel a reservation as a host of a place to stay?
To cancel a reservation:
- Go to Reservations
- Find the reservation you need to cancel
- Click the three dots menu and select Change or cancel to start the cancellation process
If the check-in time is within 24 hours, the option to cancel online may not be available – you'll need to contact us.
Cancelling a guest's reservation can have serious implications on their trip, so penalties will be applied unless the cancellation reason meets certain limited exceptions.