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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do I cancel a reservation as a host of a place to stay?

    Note: If you need to cancel your reservation because of the coronavirus (COVID-19), please read our article on options for cancellation.

    To cancel a reservation:

    1. Go to Reservations
    2. Find the reservation you need to cancel
    3. Click the three dots menu and select Change or cancel to start the cancellation process

    Cancellation penalties

    Cancelling a guest's reservation can have serious impacts on their trip, so penalties will be applied unless there is an extenuating circumstance.

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