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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    What happens if my host cancels my reservation?

    Note: If you need to cancel your reservation because of the coronavirus (COVID-19), please review our article on options for cancellation.

    If your reservation is cancelled by your host, we'll automatically give you a full refund. You'll receive an email confirming the full refund, with a link to check on the status. Find out more about our Guest Refund Policy and when you'll get your refund.

    You can always contact us if you need further help.

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