What does Airbnb do to support accessibility?
To make it easier for people with disabilities and other accessibility needs travel on Airbnb, we've taken action to make our website and app more accessible, and created ways for hosts and guests to showcase and search for accessible spaces.
Accessibility in our website and app
In collaboration with Lighthouse for the Blind and Visually Impaired and Level Access, we've begun researching how people with limited vision use screen access technology to use our website and app. We've learned a lot about what's working and what isn't, and we've created a team dedicated to educating our engineers and designers about how to create online experiences that everyone can use. Learn more about how we design for accessibility.
Spaces with accessibility features
Hosts can highlight features of their home that make it more accessible for guests who use wheelchairs, canes, or other mobility aids. If a home already has things like a well-lit entrance or wide hallways, hosts can add these as features to their listing. Additionally, Airbnb requires hosts to show photos of any accessibility features mentioned, so that guests will have a clearer idea of what might fit their needs. Learn how to add accessibility features.
Guests can easily search for places that will be a good fit by using accessibility features. For example, guests can filter search results so they only see homes with an elevator or an entrance without steps. Learn how to search for accessible listings.
We ask hosts and guests to work together to figure out if a space will work. We expect our hosts to be open to discussing accessibility details with guests, and sometimes make small adjustments to help a guest safely and comfortably move through a home. Learn how hosts can support guests with disabilities.
Additionally, in the United States, the Americans with Disabilities Act and state disability access laws may apply to some hosts with five or more listings. We encourage hosts to visit ada.gov and contact an expert who can advise you about your listings. The ADA National Network and its regional ADA centers may also be able to help hosts with questions.
We recognize that assistance animals are not pets, and that they serve a critical function for their owners. If an assistance animal is housebroken and under control, a host is required to accept it (even if the host doesn't allow pets), except for limited health and safety reasons. Learn more about assistance animals.
Our community is built on the principles of inclusion and respect, and we don't support discrimination of any kind on Airbnb. Learn about our Nondiscrimination Policy.
We understand that not all homes will meet a guest's needs, but hosts can't turn a guest down just because the guest has a disability. To report discrimination of any kind on Airbnb, report your issue to us.
We're continuing to work on making Airbnb more accessible, and are here to help. To get help using Airbnb, or to report a home that was incorrectly described as accessible, contact us to get in touch with a member of our team.