What does Airbnb do to support accessibility?
To make it easier for people with disabilities and other accessibility needs to travel on Airbnb, we've taken action to make our website and app more accessible, and created ways for Hosts and guests to showcase and search for accessible spaces.
Accessibility in our website and app
In collaboration with LightHouse for the Blind and Visually Impaired and Level Access, we've begun researching how people with limited vision use screen-access technology to use our website and app. We've learned a lot about what's working and what isn't, and we've created a team dedicated to educating our engineers and designers about how to create online experiences that everyone can use. Learn more about how we design for accessibility.
Spaces with accessibility features
Hosts can highlight features of their home that make it more accessible for guests who use wheelchairs, canes, or other mobility aids. If a home already has things like a step-free path to the entrance or wide doorways, Hosts can add these as features to their listing. Additionally, most Hosts can upload photos to the accessibility section of their listing pages to show each accessibility feature they have selected. This is to help guests determine whether the listing will meet their needs. Learn how to add accessibility features.
Guests can easily search for places that will be a good fit by using accessibility features. For example, guests can filter search results so they only see homes with a lift or an entrance without steps. Learn how to search for accessible listings.
We also encourage Hosts to review available government agency resources and to contact an expert who can advise you on any legal or regulatory requirements that may apply to your listings. For example, in the United States, the Americans with Disabilities Act and state disability access laws may apply to certain Hosts. The ADA National Network and its regional ADA centers may also be able to help Hosts with questions.
Additionally, in the United States, the Americans with Disabilities Act and state disability access laws may apply to some Hosts with five or more listings. We encourage Hosts to visit ada.gov and to contact an expert who can advise you about your listings. The ADA National Network and its regional ADA centers may also be able to help Hosts with questions.
We recognise that assistance animals are not pets, and that they serve a critical function for their owners. If an assistance animal is house-trained and under control, a Host is required to accept it (even if the Host doesn't allow pets), except for limited health and safety reasons. Learn more about assistance animals.
Our community is built on the principles of inclusion and respect, and we don't support discrimination of any kind on Airbnb. Learn about our Nondiscrimination Policy.
We understand that not all homes will meet a guest's needs, but Hosts can't turn a guest down just because the guest has a disability. To report discrimination of any kind on Airbnb, report your issue to us.
We're continuing to work on making Airbnb more accessible, and are here to help. To get help using Airbnb, or to report a home that was incorrectly described as accessible, contact us to get in touch with a member of our team.