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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Why are early payouts paused for my account?

    In the event that there's unexpected high volume of early payout activity associated with your account, we may pause early payouts to safeguard your account while we review your recent bookings. The investigation may take 3-7 business days. We’ll notify you via email when early payouts have been re-activated.

    In the meantime, we'll send the full amount of your payout one day after guest check in.

    You can find more information on the early payouts program in this article.