I'm a host. What are some safety tips I can follow?
Being a host comes with certain responsibilities. Here are some resources to help support you along the way.
Always pay and communicate on Airbnb. Use Airbnb’s messaging system to get to know your guests and share expectations about the trip or your space.
Read profiles and reviews of your potential guests, and look for verified phone numbers, connected social networks, and references. If potential guests don’t have any profile verifications, you can ask them to complete some.
Trust your intuition: If you don’t feel right about a reservation, don’t accept it!
Fill out your House Rules, Home Safety Card, and House Manual
Completing your house rules and house manual helps guests know what to expect. Include anything you’d like people to know before they book—for example, whether (or where) smoking is allowed, whether certain areas are off-limits, your Wi-Fi password, or if guests should take off their shoes before coming inside.
If a guest encounters an urgent or emergency situation, it's important they know who to call, what, and where to go. To help make this information clear and easy to display, all hosts will see the option to fill out a safety card online in the Home Safety tab of their listings. This card includes important information that hosts can provide guests, like emergency phone numbers, locations of fire extinguishers and fire alarms, and emergency exit routes.
If a disaster affects your area and you’d like to help, you can list your space for free.
Make sure you're insured
Airbnb's Host Protection Insurance programme provides primary liability coverage for up to $1,000,000 per occurrence in the event of a third-party claim of bodily injury or property damage related to an Airbnb stay. Learn more.
You may also want to talk to your insurance provider about adding an extra layer of protection with your own renter’s or homeowner’s insurance.
Set requirements for your listing
You can require guests to complete certain verifications before they book, such as Verified ID.
Adding a security deposit to your listing can also help protect you in the event of an accident, like spilt wine on a rug.
Read Airbnb’s Responsible Hosting page
We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it requires commitment.
- Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.