Skip to content
Navigate forward to access suggested results

    How does the Airbnb Plus incentive programme work?

    Airbnb is offering an incentive program to help hosts cover the cost of fixes they’ll need to complete to become verified for Airbnb Plus. Qualified hosts will receive an email inviting them to participate. The email will note a due date for their completed fixes and the amount of money being offered.

    If the fixes are submitted and approved by the due date, Airbnb will send the incentive payment to the host’s Airbnb default payout method.

    Why is Airbnb offering me a payment incentive?

    We know that you’ve already put a lot of time and effort into joining the Airbnb Plus program. While this money may not cover all your costs, we hope it helps you move forward more quickly so you can start enjoying the program benefits. Read the terms and conditions.

    Purchasing and vendors

    Do I need to submit receipts for my purchases or vendor payments?

    Since the incentive payment is a reward for completing your fixes quickly, rather than a direct reimbursement for your purchases, you don’t need to submit receipts. We trust you to use this money responsibly to help cover your expenses.

    What if I spend more on my fixes and updates than Airbnb has offered me?

    The amount of money that we’ve offered you is non-negotiable. If you spend additional money on your fixes, the difference won’t be reimbursed. However, if you spend less money than the amount we’ve offered, you get to keep the difference.

    Am I required to work with certain vendors or make purchases from a specific store?

    No, feel free to buy items for your home from any store you choose and to use any vendor who meets your needs. We want Airbnb Plus homes to feel unique and local, and to represent your individual style as a host.

    Receiving the money

    How will I receive this money if I meet the due date?

    After your final fix is submitted and approved, we’ll send the incentive payment to your default Airbnb payout method, the same way you receive a payout from a booking. You don’t need to set up a new account to receive it.

    How long will it take to receive this money?

    Once your fixes are submitted and approved, the payment will be initiated. If your fixes are approved before the due date, the payment will be initiated at that time. Learn more about how long it takes to receive the money.

    About the due date

    I’m not going to complete all my fixes by the due date. What now?

    If all your fixes aren’t submitted and approved by the due date, you won’t receive the incentive payment. Airbnb is not able to offer any extensions. If you miss the due date, you can still move forward with Airbnb Plus and enjoy the program benefits after you upgrade.

    What if I submit my fixes on the due date, but it takes Airbnb extra time to approve them?

    If you submit all your fixes on the due date, we’ll allow an additional two days for approval on our end.

    What happens if one of my fixes is rejected after the due date?

    If you submit all your fixes by the due date but some are rejected, contact Airbnb by responding via email to our original offer. We’ll review your submissions to determine if you should receive the incentive payment. This assessment will be made on a case-by-case basis at our discretion.

    More info

    If you have questions or want to talk with someone from Airbnb Plus to get direction, contact us by responding via email to our original offer. We’re happy to help.

    Review the full terms and conditions for the program.

    Did you get the help you needed?