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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How can I require guests to have a profile photo?

    To require guests to have a profile photo before they can book:

    1. Go to the listing that you’d like to require profile photos for
    2. Click Booking settings
    3. Click Edit next to the Guest requirements heading
    4. Check the box next to Profile photo
    5. Click Save

    Regardless of whether you have this setting turned on, guest profile photos won’t be displayed until after a booking is confirmed.

    If a guest's profile photo doesn't contain the guest's face and, for example, contains only a cartoon, an avatar, or a picture of something other than a person, you cancel penalty free by contacting Airbnb.

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