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    Respond to an enquiry

    An enquiry is a message from a guest looking for more information before sending a request to book. It means they’re this close to saying yes – so help them out! 

    Respond within 24 hours

    Be sure to respond to all messages – especially enquiries – within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate, which helps your listing appear higher in search results.

    Speed things up

    Every message is an opportunity to impress. Responding with the right incentive can help you fill your place sooner.

    • Pre-approve: This is the fastest way to confirm a reservation
    • Send a special offer: Depending on what they’re asking, try suggesting a different price, date or listing that might work better

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