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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    What does it mean when a reservation is “not possible?”

    Sometimes a potential booking might show up as not possible in your reservations.

    Dates are blocked

    This happens when a guest has sent a booking enquiry or request for dates that were once available but have since become unavailable for one of these reasons:

    • There’s another reservation overlapping with some or all of the dates that the guest has enquired about or requested
    • Some or all of the dates on your calendar related to the booking enquiry or request are now blocked. In this case, you can try updating your availability window or opening dates on your calendar to make dates available again.

    What you can do

    As host, you aren’t required to do anything when a reservation isn’t possible anymore. We’ll let the potential guest know that the dates can’t be booked. But if you’d still like to host, there are a few things you can do to help a guest book your place for other dates that are still available.