You have 72 hours to report any issue to your host or to Airbnb from the time of discovery.
Here’s how to prepare:
Though we always want hosts and guests to work things out directly if they can, we know it’s not always possible. If your host is unable to resolve the issue, doesn’t respond at all or declines your refund request, just let us know by clicking or tapping Get Help from the reservation page. Someone from our team will step in to help resolve the issue.
If we find that it’s an issue that’s supported by AirCover for guests, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund.
In an emergency situation or if your personal safety is threatened, contact the local police or emergency services immediately. If you're unfamiliar with local emergency services phone numbers, you can use Airbnb to dial emergency services now.
For any other safety issues, you can always reach us through our dedicated 24-hour safety line. Contact us by phone, email or chat to get priority access to specially trained safety agents.
For concerns related to home sharing in your community, contact our Neighbourhood Support team.