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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    What if a host informs me that the listing I have already paid for is now unavailable but they have an alternative?

    Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternative listing.

    Before paying for a reservation

    If you don’t yet have a confirmed reservation and the host offers you a different listing from the one you discussed, you can book your reservation at this listing or simply look for a new place. You have no obligation to accept the new listing, and you should make sure that it would work for your trip before booking.

    After you’ve paid for your reservation

    If your host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, either you or your host can change your reservation. Make sure to check the details of the new listing before accepting a change.

    If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation on Airbnb, ask the host to cancel your reservation so you can get a full refund or find another home that better accommodates your stay.

    After you’ve checked in

    If you’ve already checked in and you feel the listing is not what you booked on the site, follow the steps to document the issue and our Guest Refund Policy will make sure you either get the listing you booked or receive a refund.