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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    Why are two or more of my reservations under one trip?

    If you have a reservation ending and another one starting no more than 4 days apart, and the locations are within a certain distance of each other, we bundle them under one trip.

    For example, you might have two upcoming reservations – one in Tulum, Mexico for May 1 and one in Playa del Carmen, Mexico for May 3. Although these locations are an hour’s drive away from each other, both reservations will appear under the same trip in Trips.

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