Skip to content
    Navigate forward to access suggested results
    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do I use PayU to pay?

    PayU is available as a payment method if you specify India as your country of residence in your profile. You won’t need to create an account with PayU. When you click Confirm booking, you’ll be redirected to a PayU payment page. On that page, you can choose to pay by using your India-based credit card, debit card or bank account. Today, if you reside in India, PayU is the only available payment method.

    When using PayU, you will be charged in Indian rupees (INR). Even if you are using a prepaid travel card based on foreign currency, also known as a forex card, your payment will still be charged in Indian rupees (INR).

    You will be asked to go through a two-factor authentication to complete the payment.

    When you request to book or book a reservation by using PayU, you’ll be charged in full at the time of the request or confirmation of reservation. When your payment is complete, the reservation request is sent to the host, who will have up to 24 hours to reply.

    If your request is retracted, declined or expires, your payment will be automatically refunded in full. Refunds can take up to 12-15 business days to reflect in your credit card, debit card or bank account.

    Using PayU for long-term reservations

    If you're based in India and you request to book or book a long-term reservation (LTR) for more than 28 nights by using PayU, you’ll be charged in full at the time of the request or confirmation of the reservation. When your payment is complete, the reservation request is sent to the host, who will have up to 24 hours to reply.

    When you book an LTR for a listing outside of India, you have the option of paying in instalments.

    If your request is retracted, declined or expires, your payments will automatically be refunded in full. Refunds can take up to 12-15 business days to reflect in your credit, debit card or bank account.