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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    Why can't I complete my transaction?

    This can happen for a number of different reasons, including:

    • Credit card has expired
    • Daily withdrawal or purchase limit set by your bank or credit card company
    • Billing address and phone number entered do not match the billing address and phone number associated with your credit card
    • Fraud prevention
    • Credit card doesn’t have available funds to make the payment

    You can also contact your bank or credit card company for more information.