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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do I change or cancel an Open Homes reservation if I'm a host?

    Communicate any changes with the guest or their booker using the message thread as soon as possible.

    If you need to make a change to a paid reservation, you can submit a change request to your guest. Free Open Homes reservations cannot be changed on the website or app. If you need to make a change to a free Open Homes reservation, contact the Open Homes support team at openhomessupport@airbnb.com.

    Canceling because of an emergency or unavoidable circumstance

    We may be able to waive the penalties if you have to cancel an Open Homes reservation because of an unexpected circumstance that’s out of your control. Find out more about the instances covered by our Extenuating Circumstances policy.

    If you’ve confirmed your circumstance meets the requirements, first cancel your reservation and then contact us to file a claim. We’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case.

    What will happen if my guest cancels

    If your Open Homes guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests. If your guest should have canceled but didn’t, cancel the reservation and reach out to our support team for help waiving the penalties at openhomessupport@airbnb.com.

    If your guest cancels after they’ve already checked in:

    • They’re required to leave your space as soon as they cancel
    • You must make any security deposit claims within 48 hours of the original checkout date, which you can check in your Transaction History.
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