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    Airbnb.org trip requests

    Receiving this type of request means you have a chance to make a huge difference in someone’s life.

    Airbnb.org is a 501(c)3 nonprofit that helps other nonprofits provide temporary places to stay for people in need, like families traveling for medical treatment, refugees joining a new community, or those impacted by disasters.

    How they work

    • They’re always free for guests
    • Airbnb waives all service fees
    • Hosts still receive their usual payments unless they sign up to host free of charge

    If you’d like to join the community of over 100,000 Hosts using their places for good, here’s what to know:

    It’s the same experience, with even more support

    With an Airbnb.org trip request, you’re still protected by the Airbnb Host Guarantee and can do everything you normally would:

    • Accept or decline the request
    • Message your guests
    • Access Airbnb’s 24/7 customer service

    Plus, you can contact us with specific questions or concerns. If a nonprofit books a stay on behalf of an Airbnb.org guest, a case manager from that nonprofit may be able to answer questions and provide you with helpful resources.

    Welcoming your Airbnb.org guests

    Your Airbnb.org guests want the same amenities you’d offer any Airbnb guest, like fresh sheets and clean spaces where they can rest. They may have additional questions about parking, accessibility, or favorite nearby shops for food and essentials. Use the Airbnb message thread to ask questions and learn more about your guests before they arrive.

    Here’s a fantastic step-by-step guide with some great ideas on making your Airbnb.org guests feel at home.

    Other ways to open doors

    Hosting an Airbnb.org stay is a powerful way to support those in need, but you can also help people find a place to stay by making a donation.

    Visit Airbnb.org to learn more, donate, and sign up to host.

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