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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Who is eligible to book on Open Homes as a guest?

    Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

    Disaster relief

    Guests on Open Homes for Disaster Relief are people who have had to leave their homes due to a disaster, and relief workers deployed to help. In this instance, both evacuees and relief workers have the ability to search for and book an Open Homes listing directly for themselves. Find out where hosts are currently offering free stays for Disaster relief.

    In order to book, guests must confirm that they’ve been impacted by the disaster or are a relief worker responding in an official capacity. They also agree to our Community Standards and the Airbnb Terms of Service.

    Learn more about Disaster relief stays.

    Medical stays

    Guests using Open Homes for Medical stays are connected to the Open Homes program only by referral from a trusted nonprofit partner. To find out which organizations we partner with for medical stays, please reach out to openhomessupport@airbnb.com.

    Learn more about Medical stays.

    Refugee housing

    Guests using Open Homes for Refugee or Asylum Seeker housing can only book through a trusted nonprofit partner. All guests must have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside. To find out which organizations we partner with for refugee and asylum seeker stays, please reach out to openhomessupport@airbnb.com.

    Learn more about Refugee housing.