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    Offer a non-refundable option

    A non-refundable option is a discount you can offer on top of other discounts and cancellation policies that gives you greater protection against cancellations.

    How they work

    • You set your discount, which is typically 10% off the base price in everywhere but China
    • Your discounted rate appears in search
    • At checkout, guests either select your standard rate – subject to your cancellation policy – or the discounted, non-refundable rate
    • If they cancel, you keep your entire payout for all nights booked, minus the cleaning fee if they cancel before check-in

    Guests with extenuating circumstances may still be able to cancel for a full refund.

    Pairing with other cancellation policies

    Guests can book your non-refundable rate until your listing’s cancellation policy kicks in:

    • Flexible: Up to 1 day before desired check-in date
    • Moderate: Up to 5 days before desired check-in date
    • Strict: Up to 14 days before desired check-in date
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