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How-to
Guest

Booking Online Experiences

Guests using an iOS device can no longer discover, book, or join Online Experiences through their Airbnb iOS app (iPhone and iPad). Online Experiences are still available on desktop, on mobile web (such as Chrome or Safari), or in the Airbnb Android app.

Around the world in a day – and you didn’t even have to leave your sofa. Online Experiences bring the world right into your home.

You can book an Online Experience on your desktop, mobile web, or in the Airbnb Android app. You’ll just need to be sure you can access Zoom to join after you book.

Pricing

Online Experiences are priced per person, and you’ll be asked to book a spot for each person joining the Experience. However, if a Host is open to multiple guests joining per device, they will let you know on the What You’ll Do and How to Participate sections of their Experience page.

Attendance

Before your Experience

You can find everything you need to know in your confirmation email, but you can also check the How to participate and Guest requirements sections of the Host’s Experience page (except within the Airbnb iOS app).

    Joining Zoom

    If you’re using Airbnb.com (desktop or mobile) or the Airbnb Android app, you can find your Zoom link and join an Online Experience from your:

    • Confirmation email
    • Reminder email
    • Calendar invite (if you’ve added it to your calendar)
    • SMS text before an Experience begins (if you’ve opted in)
    • Trips tab, included in your reservation information

    If you’re using the Airbnb iOS app, you can find your Zoom link and join an Online Experience from your:

    • Confirmation email
    • Reminder email
    • Calendar invite (if you’ve added it to your calendar)
    • SMS text before an Experience begins (if you’ve opted in)

    Important: If you have an upcoming reservation, you can still access the details of your reservation on the Airbnb iOS app – just not the Zoom link.

    Report inappropriate content

    If you come across any inappropriate content, please contact us.

    Cancellations and refunds

    Cancellations

    Your Host has 2 options for their cancellation policy, and depending on which one they choose, you’ll either be able to:

    1. Cancel until 7 days before the Experience start time for a full refund, or within 24 hours of booking as long as the booking is made more than 48 hours before the start time.
    2. Cancel until 24 hours before the Experience start time for a full refund.

    Cancellations and changes have the same policies for both online and in-person Airbnb Experiences.

    Refunds

    You’re eligible for a full refund if there are any technical difficulties, such as audio or video issues, on your own device or the Host’s device during an Online Experience.

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