When and where will Airbnb Experiences reopen?
Based on the guidance of governments, in-person Airbnb Experiences are paused in many countries.
We believe that taking this action in the short term is necessary to do our part to slow the spread of COVID-19, and in the long term to preserve experiences as a trusted way to connect with others throughout the world.
Guest refund and coupon
All reservations that were cancelled because of the Airbnb Experiences pause were automatically refunded in full. Guests also received a $25 coupon to join a future experience. Read more about guest cancellations here.
Timelines for reopening
On 11 March 2020, the World Health Organization (WHO) declared the outbreak of COVID-19 to be a global pandemic. To protect the health and safety of our community, in-person experiences were paused worldwide on 18 March 2020.
We started reopening experiences in May 2020 in countries/regions where it’s safe and permissible to do so.
Planning for future experiences
In countries/regions where in-person experiences remain paused, guests can book any available experience on a Host’s calendar after 1 November 2021. We are continuing to monitor the situation globally, and will update the community if the situation changes.
Where experiences are unavailable
Most countries/regions have reopened for experiences and are currently hosting guests, with the exception of the following:
Airbnb Experiences cancellation policies
The Airbnb Experiences cancellation policy applies to all reservations. For reservations made on or before 14 March 2020, cancellations related to COVID-19 are addressed under our extenuating circumstances policy. Review our COVID-19 extenuating circumstances article to learn about coverage of COVID-19-related circumstances.
- Legal terms•Airbnb basicsAirbnb Experiences COVID-19 reopening fee waiver termsPlease review our Airbnb Experiences COVID-19 reopening fee waiver terms.
- Rules•GuestHealth and safety guidelines for Experience Hosts and guestsGuidelines on keeping your personal safety in line with requirements in the area while monitoring all local and national recommendations and…
- How-to•GuestFind the cancellation policy for your Experience reservationThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.