What are the health and safety requirements for Airbnb stays?
During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both hosts and guests of Airbnb listings, based on guidance from the World Health Organization and the US Centers for Disease Control. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, continue to monitor applicable government travel restrictions and advisories, and follow all national and local guidelines.
Airbnb has introduced guidelines and programmes to help address health and safety concerns, but these measures cannot eliminate all risk. Especially if you're in a higher risk category (e.g. people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay or an experience on Airbnb. Learn more about health and safety guidelines for Airbnb Experiences.
COVID-19 safety practices (required)
Wear a mask and practise social distancing
All hosts and guests must agree to:
- Wear a mask or face covering when interacting in person
- Maintain a distance of 6 feet (2 metres) from each other at all times
Follow Airbnb’s enhanced cleaning protocol’s 5-step process between each stay
All hosts must agree to follow the Airbnb enhanced cleaning protocol’s five-step process between guest stays. Learn more
All hosts and guests are required to follow the COVID-19 safety practices outlined above, as applicable. If you're a guest, you will not be eligible for a refund if your host cancels your reservation because you did not comply with these practices. Similarly, if you're a host, you will not be eligible for a payout if a guest cancels their stay because you did not comply with these practices. Hosts who don’t agree to these practices by 20 November 2020 may have their calendars blocked. Any host or guest who repeatedly violates these guidelines may face other consequences, including account suspension or removal from the community.
Additional guidance for travelling and hosting during COVID-19
Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
To protect the health and safety of our community, it is Airbnb’s policy that hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and guests should not check in to a listing if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19 within the last 14 days*
For more details about what to do in the event of illness or exposure to COVID-19, review the following documents:
- Extenuating circumstances policy for specific details about reservation changes and cancellations related to the coronavirus
- Quarantine and isolation stays policy to read more about these guidelines and Airbnb's approach to travel during the COVID-19 pandemic
*Please note that Frontline Stays are subject to different standards.
Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.
- Wash your hands properly with soap and water for at least 20 seconds
- If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol; cover your hands and rub them together until they feel dry
Maintain distance and wear a mask in common areas and shared spaces
When you are in a common area or shared space (as a host or guest), wear a mask and maintain distance from anyone who's not part of your reservation at all times in accordance with the COVID-19 safety practices (at least 6 feet or 2 metres). Hosts should avoid physical contact with guests and provide a no-contact check-in whenever possible.
Remember that if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place, or pause your hosting if that’s not possible.
Hosts should also follow local guidelines around hosting private rooms, shared spaces, and the total number of people allowed to gather in the listing.
Note: As of 20 August 2020, Airbnb announced a global ban on all parties and events at Airbnb listings, including a cap on occupancy at 16. This party ban applies to all future bookings on Airbnb and it will remain in effect indefinitely, until further notice. Read our Party and Events Policy for more info.
Additional guidelines for hosts of private rooms and shared spaces
Hosts of private room or shared space listings should also:
- Cap the guest count to allow for social distancing in all common areas
- Limit the spaces that guests can access to avoid unnecessary exposure for you and your guests
- Ventilate common areas during the stay, when safe and secure to do so, as specified in the cleaning protocol
- Clean and sanitise common areas (such as bathrooms and kitchens) as frequently as possible
Some governments may place restrictions on hosting private or shared rooms or may impose additional obligations or requirements on those spaces. Please make sure you review and follow any additional safety and cleaning guidance from government and/or health authorities in your local jurisdiction.
What to do if you test positive for COVID-19 during or after your stay
If you have recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms and have recently stayed in a listing or interacted with guests as a host, contact us. You should also inform the relevant local authorities as well as your doctor.