What happens to your payment when a reservation request is declined or expires

If your reservation request is declined by the Host or expires, the authorisation placed on your payment method will be removed. Or, if your payment method was already charged, you’ll be refunded.

Payment hold or authorisation will be removed

When you submit a reservation request, we may place a hold on your payment method, called an authorisation, for the full amount of the reservation.

When your reservation request is declined or expires, the authorisation will disappear or appear as a refund on your payment method. The release of the authorisation may take up to 7 business days, depending on the processing time of your bank or financial institution.

Charges will be refunded to your payment method

Some payment methods or locations require the full amount of the reservation to be charged when you submit a reservation request.

When your reservation request is declined or expires, we’ll send your refund right away. How long it takes for you to receive the money depends on your bank or financial institution. Find the average refund timelines.

If your reservation request is accepted by the Host

If the Host accepts your reservation request, your reservation is confirmed. Any authorisation on your payment method will become a real charge and the amount will be deducted from your payment method. If you were already charged, the charge on your payment method will remain.