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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    What happens if my reservation request is declined or expires?

    If your reservation request is declined by the host or expires, meaning the host didn’t respond within 24 hours, no charge is made for the reservation and you’re free to book with another host.

    We urge our hosts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

    We recommend messaging several hosts before submitting a reservation request to ask about their availability and ask any other questions you have.

    Temporary authorisations

    Your payment method may be temporarily authorised for a charge when you request a reservation, but this authorisation is voided and released back to the payment method if your request is declined or expires. We complete a charge only when a reservation request is confirmed.

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