How-to
Responding to a review
Responding to a review
Honest reviews help Hosts and guests to grow and find the right fit in the future. But sometimes you may get one you disagree with. Here are some options if that happens.
Respond to a recent review
You can post a public response to a review that someone has left for you.
Respond to a recent review on desktop
- Click Profile > Reviews
- Click Reviews you’ve written
- Go to the review you’d like to respond to and click Leave public response
- Write your response and click Submit
You need to log in to your account via a browser (not using the Airbnb app) to respond to a review.
You need to log in to your account via a browser (not using the Airbnb app) to respond to a review.
Respond to a recent review on mobile browser
- Tap Profile > Reviews
- Tap Reviews you’ve written
- Go to the review you’d like to respond to and tap Leave public response
- Write your response and tap Submit
Your response will be posted immediately, and you can’t edit it after that – so take your time and really think about what you want to say.
Requesting the removal of a review
While you can’t remove a review on your own, you can make a review removal request if you think it doesn’t follow our Reviews Policy.
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