What happens if a Host wants to collect on their security deposit?
Host-required security deposits are different from other security deposits in that no authorisation hold is placed. Guests will only be charged if the Host requests reimbursement for property damage and the guest agrees to pay, or if the Host makes a request to collect on their security deposit and the request gets approved by Airbnb.
What to expect if a Host makes a request to collect on their security deposit
If and when a Host makes a request to collect on their security deposit, it will be handled according to the Host Damage Protection Terms. Host damage protection is a key component of AirCover, top-to-bottom protection for Airbnb Hosts. Learn about the reimbursement process.
Documentation from Hosts
The Host will provide documentation when they report the damaged or missing property in the Resolution Centre. This may include photos and/or videos along with receipts, invoices, written estimates, or links to comparable items showing the actual cash value for repair or replacement. If we determine that money is owed based on documentation and communication from both parties, we'll move forward with collecting from the deposit. We reserve the right to collect payment from you using the payment details we have on file.
- How-to•GuestSecurity depositsSecurity deposits can be required either by Airbnb or by hosts. They can be based on the features of the place to stay and/or the timing of …
- How-to•GuestIf a Host asks for more moneyAll pricing information is included when you make a reservation using Airbnb. There are a few exceptions.
- How-to•GuestCollecting security deposits outside the Airbnb platformAirbnb handles all security deposits to make sure that guest payments are protected and that Hosts are properly compensated for property dam…