Skip to content
    Navigate forward to access suggested results
    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    What does each reservation status mean?

    If you want to see the status of your reservation, you can find your status in your Inbox on the message thread with the guest or host.

    Once you’ve found your status, you can see the details of the status below.

    Reservation statuses

    Enquiry: A guest sent a message to a host about certain dates, but hasn't submitted a reservation request. In response, the host can send a message, pre-approve, send a Special Offer, or decline the dates of the enquiry.

    Reservation Request: A guest sent a message to a host by submitting a booking request for specific dates. In response, the host will need to either accept or decline the request within 24 hours before it expires.

    Pending: A guest is waiting for a host to respond to a reservation request. The host has 24 hours to respond before the request expires.

    Accepted: A host accepted a guest's reservation request or the request was accepted automatically with Instant Book. Airbnb has collected full payment from the guest and the booking is complete.

    Declined: A host declined a guest's reservation request. No charge is made to the guest.

    Expired: A host took more than 24 hours to respond to a pending reservation request. If the host wants to accommodate the expired request, the host will have to send a pre-approval or Special Offer, or the guest will need to send another reservation request.

    Cancelled: A host or guest cancelled a confirmed reservation.

    Pre-Approval: A guest has contacted the host about specific dates and the host has responded by inviting them to book the dates. If the guest accepts the pre-approval request within 24 hours, their reservation will be confirmed.

    Special Offer: A guest has contacted the host about specific dates and the host has responded by inviting them to book the dates with a different price than what is listed on their calendar. If the guest accepts the special offer within 24 hours, their reservation will be confirmed.

    Awaiting Payment: A host chose to accept a guest's reservation request, but the guest's payment didn’t go through. The guest has 24 hours to successfully update their payment information for the reservation to be accepted. Otherwise, the reservation will be cancelled without penalty.

    Action Required: A guest submitted a reservation request to a host who requires they complete Verified ID, and they haven't completed the process yet. The request is on hold until Verified ID has been confirmed.

    Closed: The guest is no longer looking for a place to stay for the dates they requested.

    Not Possible: A guest contacted a host about specific dates and the host responded with a Special Offer or pre-approval, but some or all of the dates are no longer available on the host's calendar.

    Did you get the help you needed?