For a list of additional supplements to the Privacy Policy, click here.
The Airbnb Privacy Policy describes how Airbnb, Inc. and its affiliates process personal information in relation to your use of the Airbnb platform. This Privacy Policy Supplement for Experiences describes how Airbnb processes information when you interact with Experiences.
This supplemental privacy policy (“Supplement”) supplements our Privacy Policy. It applies to additional personal information processing carried out by us if you purchase, participate in, or offer an Experience through the Airbnb platform.
Where this Supplement mentions “Airbnb,” “we,” “us,” or “our,” it refers to the Airbnb company or companies that are responsible for your personal information, depending on your country of residence. The Airbnb company or companies described in Schedule 1 are responsible for the processing of your information in connection with Experiences.
If your place of residence is outside of the United States, Brazil, or China, such as in the European Economic Area (“EEA”) or the United Kingdom, Airbnb Beyond Limited and Airbnb Ireland UC are the joint controllers for the processing of your information in connection with Experiences (“Joint Processing”). Airbnb Beyond Limited and Airbnb Ireland UC have an arrangement in place to determine respective responsibilities under applicable privacy laws for the Joint Processing. Airbnb Beyond Limited is principally responsible for providing information on the use of your personal information for the Joint Processing, which is set out in this Supplement. Airbnb Ireland UC is responsible for responding to any requests regarding your rights, and Airbnb Beyond Limited and Airbnb Ireland UC will coordinate as necessary to respond to such requests. Please read section 8 of this Supplement (Your Rights) for more information. You can contact us for more information on the joint control arrangement as set out in section 2.3 (Contact Us).
To contact the Data Protection Officer (“DPO”) for Airbnb, click here.
If you choose to purchase, participate in, or offer an Experience, we may collect the following personal information:
We may require that you provide certain personal information about you. Without it, we may not be able to enable your request. This information includes:
If you are a Host, we may collect information such as business, commercial, or professional licenses, permits, authorizations, or certifications required to offer an Experience.
If you are a Host, we may collect information regarding your business, commercial, or professional insurance required to offer an Experience.
If you are a Host, we may collect information about your offered Experience, including the location, category of Experience, available add-ons, service area, videos, and photos.
If you are a Host, we may ask you to identify your online profiles, personal or business website, or social media profiles, as well as provide us with your professional and educational experience, as relevant to the Experience you purchase, participate in, or offer.
If you are a Host or Guest, consistent with applicable law, we may require that you obtain and provide to Airbnb or our third-party provider relevant background screenings in order to enable you to purchase, participate in, or offer an Experience. For more information, visit our article on background checks.
You may choose to provide us with additional personal information, including:
Such as hometown, languages spoken, and education.
Such as any photos, videos, and other content you choose to provide.
Such as personal preferences or requirements for your Experience, including dietary or physical preferences or requirements. This may include health information if you choose to share it with us.
Such as information about a co-traveler, service provider, participant, or other person relevant to the Experience. By providing us with personal information about others, you certify that you have permission to provide that information to Airbnb for the purposes described in our Privacy Policy and this Supplement, and you have shared the Airbnb Privacy Policy and this Supplement with them.
In order to enable you to purchase, offer, or participate in an Experience, we may collect:
Consistent with applicable law and with your consent where required, we may collect personal information from background screenings and license verification providers.
Consistent with applicable law, we may collect personal information from third parties and publicly available sources as described in How We Use Information We Collect. Such third-party and publicly available sources may include, but are not limited to, your personal or business website, social media profile, and ratings and reviews and offering details on other platforms.
We use personal information as outlined in this Supplement, and as described in our Privacy Policy, to:
We may process this information to enable you to purchase, participate in, or offer an Experience.
We may process this information to:
We may process this information to suggest Experiences based on your interactions on the Airbnb Platform, your search and booking history, your profile information and preferences, and other Information We Collect, as described in Section 3.
We may process this information to ensure you qualify for hosting or participating in certain Experiences, including minimal professional experience requirements, online presence and reputation, or that you and your Experience adheres to our policies and safety and quality standards.
Consistent with applicable law, we may process this information to verify or authenticate information provided by you, including to conduct checks against databases and other information sources, such as background screenings.
We may share your information:
To enable you to purchase, participate in, or offer an Experience, we may share your information in the following ways:
We may share information between Hosts and Co-Hosts in order to enable the Host to see the Co-Host’s progress through the onboarding flow or ability to host reservations.
We may share details about your Experience to enable bookings or provide details about professional qualifications or preferences.
We may share information collected from or provided by you, as described in Information We Collect, such as preferences, profile information, or contact information, to enable other Guests’ participation in the Experience.
If you have booked an accommodation on the Airbnb platform, we may share details about your accommodations with your Experience Host(s) and we may share details about your Experience with your Homes Host(s).
We may share the information you provide on your Airbnb profile with other Members. We may also make certain information publicly visible to others, such as your name, profile, and any additional information you choose to share. In some cases, you may opt-out of this sharing by updating your account settings or editing what you publish on your profile. For more information, see our article on What info is shown on your profile.
Hosts may use third-party services to help manage or deliver their Experience, such as support staff or assistants. Such services are outside of Airbnb’s control and are subject to applicable law.
Consistent with applicable law and depending on your country of residence, we may share personal information with background screenings and insurance and license verification providers (including their service providers) for the purposes described in How We Use Information We Collect.
Parts of Experiences may link to third-party services. Airbnb does not own or control the services offered by these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of these providers.
Third-party services may be used to enable the calendar and booking of an Experience.
Third-party services may be used to enable you to obtain background screenings.
In certain jurisdictions, we are required to provide you with legal bases used to process your personal information.
Purpose | Legal Bases | Data Categories Used |
Enable Experiences. | We process this personal information to provide Experiences and for the adequate performance of the contract with you, including to verify your license information and insurance information. |
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Improve and Develop Experiences. | We process this personal information for these purposes given our legitimate interest in improving and developing Experiences, and our users’ experience with them, and for the adequate performance of the contract with you. |
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Suggest Experiences. | We process this personal information for these purposes given our legitimate interest in suggesting Experiences based on your interactions on the Airbnb Platform, your search and booking history, your profile information and preferences, and other information you choose to give us. |
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Provide a Safe and Quality Experience. | We process this personal information for these purposes given our legitimate interest in ensuring you qualify for hosting or participating in certain Experiences, including minimal professional experience requirements and licenses, online presence and reputation, and that your Experience adheres to our policies and safety and quality standards, and for the adequate performance of the contract with you. |
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Verify or Authenticate Information Provided by You. | We process this personal information for these purposes given our legitimate interest in protecting Airbnb and our users, for further safety and security purposes, preventing fraud and conducting background screenings (where permitted under applicable law), to detect, prevent, identify, and remove, or disable access to, illegal content or content incompatible with our Terms and other policies, to comply with applicable law, for the adequate performance of the contract with you, and with your consent where necessary. |
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Third-Party Partners and Integrations. | We process personal information from your identified online profiles and third-party partners and integrations for the adequate performance of the contract with you, to comply with applicable law, or with your consent. |
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You may benefit from certain rights pursuant to applicable law. We may ask you to verify your identity and request before taking further action on your request. See here for more detailed information about your data subject rights and how to submit a request.
You have the right to lodge complaints about our data processing activities by filing a complaint with our DPO, who can be reached here, or with your local supervisory authority.
We have established the necessary means to ensure an adequate level of data protection for any information transferred outside the EU and Brazil. If you live outside of the United States, China, or Brazil, you can learn more in the Outside the United States Supplement. If you live in Brazil, you can learn more in the Brazil Supplement. If you live in China, you can learn more in the China Supplement.
Undefined terms in this Supplement have the same definition as in our Additional Terms for Experiences Hosts.
YOUR PLACE OF RESIDENCE OR ESTABLISHMENT | YOUR ACTIVITY ON THE AIRBNB PLATFORM | YOUR CONTROLLER | CONTACT ADDRESS |
Brazil | Purchasing, participating in, or offering an Experience through the Airbnb platform. | Airbnb Plataforma Digital Ltda. | Rua Aspicuelta 422, conjunto 51, CEP: 05433-010 São Paulo - SP Brazil |
China | Purchasing or participating in an Experience through the Airbnb platform. | Airbnb Singapore Private Limited | 158 Cecil Street #14-01 Singapore 069545 |
EEA and United Kingdom | Purchasing, participating in, or offering an Experience through the Airbnb platform. | Airbnb Beyond Limited and Airbnb Ireland Unlimited Company | 8 Hanover Quay Grand Canal Dock Dublin, D02 DP23 Ireland and 3 Dublin Landings, North Wall Quay Dublin 1, D01 C4E0 Ireland |
United States | Purchasing, participating in, or offering an Experience through the Airbnb platform. | Airbnb Beyond LLC | 888 Brannan Street San Francisco, CA 94103 United States |
All countries not listed above | Purchasing, participating in, or offering an Experience through the Airbnb platform. | Airbnb Beyond Limited and Airbnb Ireland Unlimited Company | 8 Hanover Quay Grand Canal Dock Dublin, D02 DP23 Ireland and 3 Dublin Landings, North Wall Quay Dublin 1, D01 C4E0 Ireland |