How do I coordinate check-in details with my host?
Guests and hosts can work out details for checking in, exchanging keys, and checking out directly with each other. There’s not a standard online check-in or checkout process. Here are some guidelines to help you have a smooth check-in.
Before the start of the reservation, message your host to figure out check-in and checkout times, make plans for the key exchange, and ask any other questions. Keeping communication in your message thread gives you and Airbnb a clear reference if any issues come up.
Also, confirm your contact information and arrival details so you can reach each other in case plans change. Make sure you let each other know if you'll be without access to a phone or the internet.
After a reservation is confirmed, go to your Trips page to get useful information about your reservation, such as the check-in and checkout time, the listing's address, your host's contact information, and your billing receipt. If there's no check-in or checkout time specified within a listing's description, check-in is 3.00pm local time and checkout is 11.00am local time. You can also message your host to verify check-in details prior to your check-in date.
Check-in information is most commonly available 3 days before the reservation begins.
Look up travel advisories to make sure there is nothing affecting your reservation. With road closures and flight delays, guests and hosts might need a little extra time to safely meet up to exchange keys.
Accessing the listing
Some hosts greet guests in person to exchange keys. Hosts can also choose other check-in methods such as self check-in, emailing instructions, leaving keys in a lockbox, or having a neighbour meet a guest. The host can decide whether or not to give a guest a key, but our Guest Refund Policy states that guests need to have reasonable access to the listing they've booked.