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How do I coordinate check-in details with my host?

Guests and hosts work out details for checking in, exchanging keys and checking out directly with each other. There is no online check-in or checkout process.

Read below for some guidelines to help you have a smooth check-in.

Communication is essential

Before the start of the reservation, message your host to figure out check-in and check out times, make plans for the key exchange, and ask any other questions. Keeping communication in your message thread gives you and Airbnb a clear reference if any issues come up.

Also, confirm your contact information and arrival details so you can reach each other in case plans change. Make sure to let each other know if you'll be without access to a phone or the Internet.

Know your reservation details

After a reservation is confirmed, go to your Trips page for useful information about your reservation, such as the check-in and check out time, the listing's address, your host's contact information, and your billing receipt. If there's no check-in or check out time specified within a listing's description, check-in is 3:00 PM local time and check out is 11:00 AM local time.

Stay tuned to flight information and weather forecasts

Look up travel advisories to make sure there is nothing impacting your reservation. With road closures and flight delays, guests and hosts might need a little extra time to safely meet up to exchange keys.

Key exchange

Many hosts greet guests in person to exchange keys. Others send keys and instructions in the post, leave them in a lockbox, or get a neighbour to meet a guest. The host can decide whether or not to give a guest a key. But our Guest Refund Policy states that guests need to have reasonable access to the listing they booked. If you decide not to provide keys, you should mention in your listing’s description and house rules that keys will not be available to the guests so people are aware of the situation before booking.