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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Can a security deposit be collected outside of the Airbnb website?

    No. To make sure guest payments are protected and that hosts are properly compensated for property damages, we require that all security deposits be handled through Airbnb. Payments outside of the Airbnb website, including security deposits, are a violation of our Terms of Service.

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