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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How do I use Payoneer to receive payouts?

    Payoneer is only available as an Airbnb payout method in certain countries at this time. To see if it's available to you, look for it when you add a payout method. If the option appears for your selected country, you'll be able to sign up for Payoneer – if you already have a Payoneer card, contact them to connect Airbnb payouts to your existing account.

    Signing up with Payoneer

    When you sign up for Payoneer as a new customer with Airbnb, be sure to enter the same address that you provided on the Airbnb payout method page. After signing up, Payoneer will approve your details or ask for additional information (like a copy of your government-issued ID or Social Security card) by email within 2 days. When approved by Payoneer, a card will be posted to you within 4-15 business days. You need to activate the card to receive funds. If you don't receive the card, please contact Payoneer customer service.

    Receiving payouts

    Payoneer allows you to receive payouts directly to a Payoneer Prepaid Debit MasterCard. Once activated, Airbnb will load your payouts in USD or EUR, depending on your country, and you can view your balance on Payoneer's website. After Airbnb releases your payout, Payoneer typically delivers the funds to your account within 1-3 hours.

    Additional fees

    Payoneer applies fees for certain transactions, some of which are listed below. Additionally, there are fees for transactions that originate outside the Payoneer country of issuance. Please visit Payoneer's Help Centre for more information.

    • Annual Card Account Maintenance: Free – Payoneer's regular $29.95 fee is waived for Airbnb customers
    • Purchase Transaction: Free, except when transaction is made in a different currency (3% foreign transaction fee)
    • Cash Withdrawal Fee in the US (ATM and in-branch): $1.75 per withdrawal – ATM surcharges may also apply
    • Cash Withdrawal Fee outside the US (ATM and in-branch): $3.15 per withdrawal – ATM surcharges may also apply
    • ATM Withdrawal Decline Fee: $1 per decline
    • ATM Balance Enquiry Fee: $1 per enquiry
    • Card Replacement: $12.95 per replacement card
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