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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    What are some helpful tips for travelling to Cuba?

    Since we’re just getting started in Cuba, we want to offer some extra tips and guidelines to make sure your trip goes as smoothly as possible.

    Call us if you need us

    If you need anything related to your Cuba trip, call us at one of these numbers:

    • 888-404-6895 (US freephone)
    • 305-203-0879 (Miami)
    • 437-888-3133 (Toronto)

    Don’t rely on Internet access

    Internet access in Cuba can be sporadic. Consider printing your itinerary, contact numbers and addresses, and any maps you’ll need before leaving.

    Enrol in the STEP programme

    If you’re a US citizen, consider enrolling in the Smart Traveller Enrolment Programme (STEP). This will help local embassies and US citizen services provide assistance faster in the unlikely event of a problem.

    Know the local emergency numbers

    If you have an emergency while in Cuba, dial 106 to get in touch with the local police, fire department, or medical services.

    Keep track of currency options and exchange rates

    Cuba has two currencies: the CUC, or "convertible peso", which is valued similar to the US dollar, and the "national peso,” or CUP, which is the local currency and is valued much lower. Change money only at banks or at the airport, and make sure you know which currency you're exchanging to avoid any misunderstandings.

    Help your host register your visit

    Bed and breakfasts in Cuba are legally required to record every tourist's passport details at check in. Your host won’t need to hold your passport, they’ll only need to copy down a few details. Then they'll need to bring those details to their local immigration office.

    Stay in touch with your host

    We're new to Cuba, but your host isn't – don't be afraid to ask questions, get directions, or share expectations. Also, be sure to check with your host before bringing visitors to your listing. Many hosts don't accept visitors and, if they do, will need to take down your visitors' passport details as well.