As a host, what penalties apply if I cancel a reservation for a stay?
Note: If you need to cancel your reservation because of the coronavirus (COVID-19), please read our article on options for cancellation.
Because cancellations disrupt guests' plans and impact confidence in the Airbnb community, the following penalties are applied for host cancellations.
A fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you cancelled it:
- More than 7 days before check-in, we’ll deduct $50 (£38) from your next payout
- Less than 7 days before check-in, we’ll deduct $100 (£77) from your next payout
The cancellation fee may be waived if you have completed at least 10 consecutive bookings without cancelling, either since you started hosting or since your last previous cancellation.
Your calendar will stay blocked, and you won't be able to accept another reservation for the same dates of the cancelled reservation.
If you cancel before the day of check-in, an automated review will be posted to your listing's profile indicating that you cancelled one of your reservations. These reviews can't be removed, but you can always write a public response to clarify why you needed to cancel.
If you cancel on the day of check-in or later, guests can choose to leave a public review on your listing’s profile.
If you cancel 3 or more reservations within a year, we may deactivate your listing.
Unless there are extenuating circumstances, there will be no exceptions to our cancellation policy.
Exceptions for Instant Book reservations
You can cancel Instant Book reservations penalty-free under certain circumstances. Learn more.